Return, Replacement, Refund, and Shipping Policy

Return Policy

We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.

To be eligible for a return:

• The item must be unused and in its original packaging.
• You must provide the receipt or proof of purchase.

To initiate a return, send us an email. Once your return request is approved, we will provide you with instructions on how and where to send the item.

Please note: Items returned without prior authorization will not be accepted.

Replacement Policy

If you receive a damaged or defective item, please report it to us within 48 hours of delivery along with photos/videos as proof.

Once we receive and inspect the returned item:

• We will confirm the eligibility for a replacement.
• If approved, a replacement will be delivered within 7-10 business days.

Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.

Refund Policy

After we receive and inspect your return, we’ll notify you via email or message regarding the status of your refund.

If approved:

• Your refund will be credited automatically to your original method of payment within 10 business days.
• You will receive a confirmation once the refund is issued.

Please note: Your bank or credit card provider may take additional time to reflect the refund in your account.

Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., defective or wrong item).

Shipping Policy

We aim to dispatch all orders promptly and deliver them within the estimated time frame.

• Orders are typically delivered within 10 to 15 business days from the date of order confirmation and/or payment.
• Delivery time may vary depending on your location, the courier service performance, or unforeseen delays.
• Once your order is shipped, you will receive tracking details via email or SMS.
• We are not responsible for delays caused by courier services or force majeure events (e.g., natural disasters, strikes, or government restrictions).

Shipping Charges: Shipping fees (if applicable) will be calculated and displayed at checkout. Free shipping may be available on select items or order values.

Contact Us

If you have any questions regarding our return, refund, replacement, or shipping policy, please contact us:

• Business Name: ZWHITE E-Commerce Pvt. Ltd.
• Address: 302, VENUS BENECIA, SUR. NO. 235/1/P, 1/B, PAKVAN DINING LANE, S.G. HIGHWAY, BODAKDEV, AHMEDABAD – 380054, SUIT NO.- 3R.
• Email: zwhiteecompvtltd@gmail.com
• Phone: +91-9723833621